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If hotel service also has a report card, where will it be first place. There is a hotel in Jeju that received a world-class service report card. It's JW Marriott Jeju Resort & Spa.
It proudly ranked first among JW Marriott brands in the Asia-Pacific region in last year's evaluation of 'LQA (Leading Quality Assistance), which is called the report card of global hotel services. It ranks first overall among 79 hotels belonging to Marriott International in Vietnam and the Philippines, including Korea.
JW Marriott Jeju scored 94.5% overall in this evaluation. It is the highest score among luxury hotels in Korea. It is also the highest record for Marriott-affiliated hotels in Korea, Vietnam, and the Philippines.
The LQA evaluation method is quite tricky. More than 950 standards are applied to hotels in more than 130 countries around the world. Like ordinary customers, professional consultants will conduct it in a "mystery shopper" method, where they experience check-in and check-out directly.
It meticulously analyzes the atmosphere of the hotel, the delicacy of the service handed over by the staff, and the feeling of the customer during the stay.
What stands out in this report card is the 'full score' item. Check-in, check-out, door service, turn-down service of housekeeping, and room service received a perfect score of 100 in a total of five core categories. In particular, the 100 points received from the 'turndown service' that organizes the bed are the first time in the history of LQA evaluation.
Lee Min-young, general manager of JW Marriott Jeju, said, "This LQA achievement is significant in that Korean luxury hotels have overwhelmingly met global service standards and have been recognized for their competitiveness."
