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For Nurfadiah, a reservations agent at The Westin Singapore, which is also part of Marriott International, feeling safe to speak up mattered, especially when she was new to the job.
“When I first joined, I wasn’t sure when it was appropriate to share my views,” she says. “I was still learning.”
Her manager encouraged her to ask questions and speak up, even as she was finding her footing. “I was told it was okay to ask and clarify, even if I wasn’t sure,” she says.
Over time, she saw that her opinions were taken seriously. Despite being one of the newer members of the team, she was asked for her input on everyday matters, such as ideas for staff bonding activities.
She was also consulted on more formal decisions. For instance, when her department was hiring a new supervisor, Nurfadiah was asked what she looked for in someone she would report to. Her views were taken into account, including what she felt was missing in the team and the kind of support she needed in a supervisor.
Being included in conversations like these is what makes her look forward to coming into work.
“I have never been made to feel that I was lesser,” says Nurfadiah. “I feel safe, respected and trusted.”
